Designated Hotels for Quarantine

for returnees
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Points to note when staying in hotel for quarantine




Eligibility
Arrangements for returnees
List of Designated Hotels for Quarantines
Enquiry
Advice 5
Advice 6
Eligibility
Arrangements for returnees
List of Designated Hotels for Quarantines
Enquiry
Advice 5
Advice 6

Eligibility

All persons arriving at Hong Kong who have stayed in places outside China on the day of arrival at Hong Kong or during the 21 days before that day, and their parent/carer who is approved by the Department of Health to accompany them during the quarantine period.

Arrangements for returnees

  • Before returning to Hong Kong
    • Make a room reservation in a Designated Quarantine Hotel for 21 nights starting from the date of arrival after confirming the date of return to Hong Kong.
    • Present the confirmation of room reservation in a Designated Quarantine Hotel to airline before boarding, or else you will be refused to board the flight.
    • If a traveller had stayed in any very high-risk specified place on the day or during the 21 days before the day on which she or he boarded a civil aviation aircraft, other specified documents including a negative nucleic acid test report for COVID-19 must be provided (please refer to this page).
  • Upon returning to Hong Kong
    • After completing the quarantine procedures for entry, collection of specimen, immigration procedures and baggage claim, you will proceed to the Arrivals Hall and board the designated transport in accordance with instructions to go to a Designated Quarantine Hotel for checking in.
    • There will be staff on each coach to ensure the arrival of persons subject to quarantine at the Designated Quarantine Hotel that they booked. Getting off in the middle of the journey or choosing to take other means of transport to the hotel on your own is not allowed. Each coach will only carry half of the maximum capacity of passengers and will be cleansed and disinfected after every single journey.
  • During quarantine period
    • Observe the Quarantine Order and stay inside the room at a Designated Quarantine Hotel to undergo 21-day compulsory quarantine (until 11:59 pm on the 21st day). Leaving the room and visitation is not allowed. The hotel will provide each guest with breakfast, lunch and dinner during the compulsory quarantine period and give assistance to cater for their other needs to a practicable and reasonable extent.
    • Please follow all regulations and guidelines of the hotel during the stay.
    • On the 12th day of the quarantine period, the Department of Health will arrange testing at the hotel for persons subject to quarantine.
    • On the 19th day following the arrival at Hong Kong, a testing will be done again.
      Note: Charged door-to-door specimen collection service is not applicable to persons undergoing compulsory quarantine at the Desginated Quarantine Hotel.
    • Only persons whose all results are negative are allowed to leave the hotel after completing the 21-day quarantine.
    • Those who are tested positive will be sent to hospital for isolation treatment. The Government will arrange dedicated staff to patrol and inspect Designated Quarantine Hotels to ensure that the relevant requirements imposed by the Government are complied with.
  • Upon completion of quarantine period
    • Only persons whose all results are negative are allowed to leave the hotel after completing the 21-day quarantine.

Enquiry

For enquiry, please call 2125 1122.

Frequently Asked Questions


For returnees

  1. Am I required to make room bookings in the designated quarantine hotels through specific means?
    You can make bookings of the designated quarantine hotels through various channels (including the hotel’s official website and travel agencies).
    All persons arriving at Hong Kong (either via the airport or land boundary control points) who have stayed in places outside China on the day of arrival at Hong Kong or during the 21 days before that day have to undergo compulsory quarantine for 21 days in designated quarantine hotels. Except the aforementioned persons, you cannot stay at Designated Quarantine Hotels to undergo quarantine (if you plan to undergo quarantine at a hotel, please choose from other hotels).

  2. If I return to Hong Kong from Mainland China and plan to stay in a hotel for quarantine, is it mandatory to stay at the designated quarantine hotels?
    The designated quarantine hotels will only receive returnees arriving at Hong Kong (either via the airport or land boundary control points) who have stayed in places outside China on the day of arrival at Hong Kong or during the 21 days before that day who are required to undergo 21-day compulsory quarantine.

  3. If I have to cancel my original room reservation at another hotel due to legal requirements, can I get the refund? Will the Government require the hotel to arrange the refund?
    The Secretary for Food and Health (the Secretary) will give directives to mandate travellers arriving in Hong Kong from countries outside China to undergo compulsory quarantine at a designated quarantine hotel under the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F) and the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H). If the affected persons have to cancel their reservation at their selected hotels, they have to make their own arrangements regarding the refund with the hotels or travel agencies according to the contractual clauses.

  4. How should I travel to the designated quarantine hotel I have booked?
    The Government will arrange designated transportation to take you to the designated quarantine hotel you have booked.

  5. Do I need to make meal arrangements on my own during my stay at a designated quarantine hotel?
    Designated quarantine hotel will have to provide 3 meals a day, which have already been included in the room rate (10% service charge inclusive) to be charged for your stay. You will be responsible for any other extra costs which you may incur during your stay, depending on each hotel’s policy (e.g. whether the hotel allows takeaway delivery).

  6. Will meals of special dietary requirement (e.g. vegetarian) be served at designated quarantine hotels?
    Designated quarantine hotels will provide per occupant 3 meals a day during the compulsory quarantine period. Returnees should enquire on any special dietary provision before making room reservation.

  7. Can I ask my family members or friends to bring me meals or necessities, or can I order meals or necessities online during the mandatory quarantine period at a designated quarantine hotel?
    This will be subject to the hotel’s policy and arrangement. Returnees should enquire with the hotel for any special arrangement before making room reservation.

  8. Can I get off the designated coach during the journey to the designated quarantine hotel I have booked?
    No. There will be staff on each coach ensuring your arrival at the designated quarantine hotel you have booked. If you exit the coach before arriving at the hotel, you will breach quarantine order and are subject to a maximum fine of $25,000 and imprisonment for six months.

  9. Can I change to another designated quarantine hotel during the compulsory quarantine period if I am not satisfied with the setting of the hotel at which I am staying?
    You are not allowed to change the quarantine location during the compulsory quarantine period for the sake of infection control. Unless under very exceptional circumstances, the Department of Health generally will not approve such a request.

  10. Can I change to another room in the same designated quarantine hotel during the compulsory quarantine period if I am not satisfied with the room in which I am staying?
    You are not allowed to change the quarantine location during the compulsory quarantine period for the sake of infection control. Unless under very exceptional circumstances, the Department of Health generally will not approve such a request.

  11. How many rooms have been planned at the designated quarantine hotels in total? Is it possible that I cannot make the room booking?
    Under the Designated Hotel Scheme, there are more than 12 000 rooms available in the designated quarantine hotels for receiving persons returning to Hong Kong from countries outside China for compulsory quarantine. If the occupancy rate of the rooms at these hotels reach a certain level, the Government will consider reserving more rooms in the designated quarantine hotels to ensure that there will be sufficient hotel rooms for booking by persons who return to Hong Kong.

  12. If the most affordable rooms of a designated quarantine hotel are fully booked, am I entitled to make reservation for a room of a higher class at a cheaper price?
    Please consider choosing another designated quarantine hotel if your preferred hotel has been fully booked.

  13. Can designated quarantine hotels require me to check out during my compulsory quarantine period?
    No. Designated quarantine hotels have the responsibility to ensure that persons subject to quarantine order will stay in their rooms as the place of quarantine. In other words, the hotels cannot require you to check out during the quarantine period.

  14. Can I refuse to stay at designated quarantine hotels?
    No. If you will arrive in Hong Kong on or after 25 December, you are required to produce the proof of room reservation at a designated hotel for 21 nights counting from the date of arrival in Hong Kong before you board a flight. Otherwise, you will be refused to board the flight.

  15. If, due to delay of my flight, I arrive in Hong Kong one day behind the schedule and have a hotel booking of 21 nights, do I need to bear the room cost for the 22nd night?
    The 21-day quarantine period should be counted from the actual date of arrival in Hong Kong. Therefore, your compulsory quarantine period will automatically be pushed back by a day, and you have to bear any additional costs on room booking.

  16. What if I have other questions on the arrangements of the Designated Hotel Scheme?
    For enquiries, please call hotline at 2125 1122.

For parents and caretakers

  1. Can an inbound traveller aged under 18 stay in the designated quarantine hotel by himself/ herself?
    This is subject to the policy of each designated quarantine hotel. For details, please refer to the information provided in “List of Designated Hotels” on this website.

  2. If an inbound traveller is aged under 18, can his/ her parent stay with him/ her in the same hotel room during the quarantine period?
    For minors subject to quarantine order, prior approval must be obtained from the Department of Health if they require an accompanying adult. The accompanying person can apply for conditional approval from the Department of Health before the arrival of the minor, the completed application form should be returned to the Department of Health by email to [email protected]. Application for formal approval after minor’s arrival at Hong Kong and obtained the quarantine order,the accompanying person can call the 24-hour hotline provided on the quarantine order to submit an application. The accompanying adult and the inbound traveller have to be quarantined in the same hotel room and are not allowed to leave until the end of the quarantine period. For detailed arrangements, please enquire with the hotels or the Department of Health.

  3. If an inbound traveller has special needs, can his/her caretaker stay with him/her in the same hotel room during the quarantine period?
    For inbound travellers with special needs who are subject to quarantine order, prior approval must be obtained from the Department of Health if they require an accompanying caretaker. For those minors requiring the company of an accompanying adult, the accompanying person can apply for conditional approval from the Department of Health before the arrival of the minor, the completed application form should be returned to the Department of Health by email to [email protected]. Application for formal approval after minor’s arrival at Hong Kong and obtained the quarantine order,the accompanying person can call the 24-hour hotline provided on the quarantine order to submit an application. For other confinees (not minors), the caretaker can call the 24-hour hotline provided on the quarantine order to submit an application, and specify why the inbound traveller requires a caretaker. The application can be submitted by caretakers after confinees’ arrival in Hong Kong and receipt of the quarantine order. The caretaker and the inbound traveller have to be quarantined in the same hotel room and are not allowed to leave until the end of the quarantine period. For detailed arrangements, please enquire with the hotels or the Department of Health.

  4. For minors who are undergoing quarantine in the designated quarantine hotels, can their family members or caretakers take shifts in entering the hotel room during the quarantine period?
    To minimise the risk of infection, the flow of people entering and departing from designated quarantine hotels should be reduced as much as possible. Under this premise, only one accompanying adult or caretaker will be allowed to stay with the minor in the same hotel room until the end of quarantine period. During this period, no other family members or caretakers are allowed to enter or stay in the room concerned.

  5. I will accompany my children who will be staying at a designated quarantine hotel for compulsory quarantine. Can I join my children at the airport and commute with them to the hotel by the designated transportation?
    No. The accompanying parent or caretaker, after obtaining approval from the Department of Health, has to arrange his/ her own transport to the designated quarantine hotel to join the concerned persons for compulsory quarantine in the same hotel room.

  6. What if I have other questions on the arrangements of the Designated Hotel Scheme?
    For enquiries, please call hotline at 2125 1122.

For other guests of the hotel not undergoing quarantine

  1. If the hotel I have booked has to cancel my booking due to its participation in the Designated Hotel Scheme, can I get any refund?
    The Secretary for Food and Health will give directives to mandate travellers arriving in Hong Kong from countries outside China to undergo compulsory quarantine at a designated quarantine hotel under the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F) and the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H). If the affected persons have to cancel their reservation at their selected hotels, they can make their own arrangements regarding the refund with the hotels or travel agencies according to the contractual clauses.

  2. If I have booked a venue at a designated quarantine hotel to hold a conference or banquet, can I continue to hold the event as planned? If not, can I get any refund?
    In general, once a hotel becomes a designated quarantine hotel, it must disallow access by members of the public to any part of its premises. Therefore, you can no longer hold your event in the hotel.

    The Secretary for Food and Health will give directives to mandate travellers arriving in Hong Kong from countries outside China to undergo compulsory quarantine at a designated quarantine hotel under the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F) and the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H). If the affected persons wish to obtain refund or ask the hotel to make other arrangements due to cancellation of their events, they can make such requests according to the contractual clauses.

For general public

  1. What are designated quarantine hotels? Which hotels have been so designated?
    To further reduce the chance of cross-infection between guests undergoing quarantine and other local guests, the Government announced that all persons arriving at Hong Kong (either via the airport or land boundary control points) who have stayed in places outside China on the day of arrival at Hong Kong or during the 21 days before that day have to undergo compulsory quarantine in the designated quarantine. Without any symptoms of COVID-19, these persons are neither confirmed or suspected patients nor close contacts of confirmed cases. Moreover, they have taken test at the airport and have been tested negative before going to the designated quarantine hotels.

    Designated quarantine hotels can only receive the aforementioned returnees who are required to undergo compulsory quarantine. Please refer to the “List of Designated Hotels” on this website.

  2. What are the differences between designated quarantine hotels and those currently used for quarantine purpose?
    Designated quarantine hotels can only receive persons arriving at Hong Kong (either via the airport or land boundary control points) who have stayed in places outside China on the day of arrival at Hong Kong or during the 21 days before that day have to undergo compulsory quarantine. As regards the other three previously announced hotels which are located in Tsuen Wan, Kwun Tong and Yau Ma Tei, they are operating as quarantine centres for accommodating asymptomatic close contacts of COVID-19 confirmed cases.

  3. What are the criteria for choosing designated quarantine hotels?
    In choosing suitable hotels as the designated quarantine hotels, the Government will primarily consider whether the design, facilities, and operations of the hotels meet the Government’s infection control requirements. At the same time, the Government will also take into account factors including the location of the hotels, room rate and the number of rooms to be offered by the hotels, etc.

  4. What are the requirements set by the Government for designated quarantine hotels? Do hotel staff have adequate hygiene and infection control knowledge to cater for the needs of the guests under quarantine?
    Qualified designated quarantine hotels must pass the inspection conducted by the Department of Health and other relevant departments, including the Electrical and Mechanical Services Department and the Buildings Department, to ensure the design, facilities, and operations of the hotels meet the Government’s infection control requirements. At the same time, the hotel operators must comply with the infection control guidelines issued by the Department of Health, and must ensure that their staff have received training to comply with such guidelines.

    Also, in accordance with the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F), the Secretary for Food and Health can exercise her powers to give directions to the designated quarantine hotels, including requiring the hotels to accept room bookings by guests under quarantine orders only; disallowing access by members of the public to the hotel area other than the lobby and car park, which should be properly segregated; and taking all reasonable procedures to ensure that persons undergoing quarantine will not leave their rooms during the quarantine period, etc. The Government will arrange dedicated staff to patrol and inspect the designated quarantine hotels to ensure their compliance with the relevant requirements imposed by the Government.

  5. What should the hotel do if a quarantine guest is tested positive during his/her stay in the hotel?
    If a person under quarantine is tested positive during his/her stay in the hotel, the Government will arrange to admit that person to the hospital as soon as possible for treatment. His/her close contacts will also be transferred to quarantine centres. The hotel room in which he/she has stayed will also be disinfected properly.

  6. Has the Government consulted the local community and members of the public on the choice of the designated hotels?
    In selecting hotels as designated quarantine hotels, the Government has considered a number of factors, including the location of the hotels etc.

  7. How does the Government ensure that the persons undergoing quarantine and the designated quarantine hotels comply with the relevant arrangements and requirements regarding the compulsory quarantine? Will there be any punishment for the hotels should the guests breach any of the requirements (e.g. leaving the guest room or the hotel premises without the knowledge of the hotel)?
    Designated quarantine hotels’ operations should meet the Government’s requirements and must ensure that the persons under quarantine abide by the quarantine requirements. The Government will conduct inspection on the designated quarantine hotels to ensure their compliance with the relevant requirements. Consideration will be given to removing the hotel from the list of Designated Quarantine Hotels if the hotel frequently violates or breaches the relevant regulations.

    Also, in accordance with the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F), the Secretary for Food and Health can exercise her powers to give directions to the designated quarantine hotels (including requiring hotels to accept room bookings by guests under quarantine orders only and to take all reasonable procedures to ensure that the persons under quarantine will not leave their rooms during the quarantine period, etc.). Hotel operators who contravene the relevant directions under section9(2) of Cap. 599F shall be guilty of an offence. Offenders are subject to a maximum fine at Level 5 and imprisonment for six months.

  8. Will designated quarantine hotels increase the risk of infection in the vicinity of the community?
    To further reduce the chance of cross-infection between guests undergoing quarantine and other local guests, the Government has put in place measures to mandate travellers arriving in Hong Kong from countries outside China to undergo compulsory quarantine under the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H). Without any symptoms of COVID-19, these persons are neither confirmed or suspected patients nor close contacts of confirmed cases. Moreover, they have taken test at the airport and have been tested negative before going to the designated quarantine hotels.

    The Government will provide designated transportation to take persons subject to quarantine order from the airport to designated quarantine hotels, so as to minimise such persons’ contact with the community. In addition, to safeguard public health, the design, facilities and operations of these designated hotels should have satisfied the Government’s requirements. The hotels are required to comply with the infection control guidelines by implementing proper measures, which include:
    • Designated quarantine hotels can only receive persons arriving at Hong Kong (either via the airport or land boundary control points) who have stayed in places outside China on the day of arrival at Hong Kong or during the 21 days before that day have to undergo compulsory quarantine, and they must disallow access by members of the public to any part of the hotel premises (except for lobby and car park, etc. which should be properly segregated); and
    • Unless with the written permission of an authorised officer, persons undergoing quarantine must stay in their rooms as place of quarantine and visitation by other persons is not allowed.