Designated Hotels for Quarantine

for returnees
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Points to note when staying in hotel for quarantine




Eligibility
Arrangements for returnees
List of Designated Hotels for Quarantines
Enquiry
Advice 5
Advice 6
Eligibility
Arrangements for returnees
List of Designated Hotels for Quarantines
Enquiry
Advice 5
Advice 6

Eligibility

  • All persons arriving at Hong Kong who have stayed in regions or countries outside Mainland China and Macau on the day of arrival at Hong Kong or during the specified duration before that day; and
  • Their parent/carer who is approved by the Department of Health to accompany them during the quarantine period.

Exempted Persons

  • Please refer to this webpage for more details about the testing and self-isolation arrangement for air crew, sea crew and other exempted persons.

Arrangements for returnees (other than exempted persons)

  • Before returning to Hong Kong
    • Make a room reservation for the specified duration in a Designated Quarantine Hotel starting from the date of arrival after confirming the date of return to Hong Kong.
    • Present the confirmation of room reservation in a Designated Quarantine Hotel to airline before boarding, or else you will be refused to board the flight.
    • If a traveller has stayed in any specified places on the day or during the specified period before the day on which she or he boards, other specified documents including a negative nucleic acid test report for COVID-19 must be provided (please refer to this page).
  • Upon returning to Hong Kong
    • After completing the quarantine procedures for entry, collection of specimen, immigration procedures and baggage claim, you will proceed to the Arrival Hall and board the designated transport in accordance with instructions to go to a Designated Quarantine Hotel for checking in.
    • There will be staff on each coach to ensure the arrival of persons subject to quarantine will disembark at the Designated Quarantine Hotel that they have booked. Getting off in the middle of the journey or choosing to take other means of transport to go to the hotel on your own is not allowed. Each coach will only carry half of the maximum capacity of passengers allowed and will be cleansed and disinfected after every single journey.
  • During quarantine period
    • Observe the Quarantine Order and stay inside the room at a Designated Quarantine Hotel to undergo compulsory quarantine (until 11:59 pm on the last day). Leaving the room and visitation is not allowed. The hotel will provide each guest with breakfast, lunch and dinner during the compulsory quarantine period and give assistance to cater for their other needs as far as practicable and reasonable.
    • Please follow all regulations and guidelines of the hotel during the stay.
    • Personal hygiene must be observed at all times. For example, when opening the room door to pick up a meal or other supplies, one must keep all windows closed and wear a mask. One must also maintain hand hygiene before and after the process, and close the door as soon as possible.
    • According to the epidemic development and needs, the Government will arrange other rounds of virus testing for inbound travellers. Please refer to relevant instructions for details.
    • On the 7th, 12th and the 19th day following the arrival at Hong Kong, there will be testing by combined nasal and throat swabs for persons subject to quarantine at hotels. According to the epidemic development and needs, the Government will arrange extra virus testing for persons subject to quarantine at hotels (for example, an additional test on the third day of arrival).
      Note: Door-to-door specimen collection service at a fee is not applicable to persons undergoing compulsory quarantine at the Designated Quarantine Hotel.
    • Those who are tested positive will be sent to hospital for isolation and treatment.
    • The Government will arrange dedicated staff to patrol and inspect Designated Quarantine Hotels to ensure that the relevant requirements imposed by the Government are complied with.
  • Upon completion of quarantine period
    • Only persons whose results are negative are allowed to leave the hotel after completing the quarantine.

Enquiry

For enquiry, please call 2125 1122.

Frequently Asked Questions


For returnees (other than exempted persons)

  1. Am I required to make room bookings in the designated quarantine hotels through specific means?
    You can make bookings of the designated quarantine hotels through various channels (including the hotel’s official website and travel agencies).

  2. How should I travel to the designated quarantine hotel I have booked?
    The Government will arrange designated transportation to take you to the designated quarantine hotel you have booked. You will be assisted by the staff at the airport.

  3. Do I need to make meal arrangements on my own during my stay at a designated quarantine hotel?
    Designated quarantine hotel will have to provide 3 meals a day, which have already been included in the room rate (10% service charge inclusive) to be charged for your stay. You will be responsible for any other extra costs which you may incur during your stay, depending on each hotel’s policy (e.g. whether the hotel allows takeaway delivery).

  4. Will meals of special dietary requirement (e.g. vegetarian) be served at designated quarantine hotels?
    Designated quarantine hotels will provide per occupant 3 meals a day during the compulsory quarantine period. Returnees should enquire on any special dietary provision before making room reservation.

  5. Can I ask my family members or friends to bring me meals or necessities, or can I order meals or necessities online during the mandatory quarantine period at a designated quarantine hotel?
    This will be subject to the hotel’s policy and arrangement. Returnees should enquire with the hotel for any special arrangement before making room reservation.

  6. When I am undergoing quarantine in a designated hotel, can I leave my room for some special reasons?
    You are absolutely not allowed to leave your room while undergoing quarantine. Leaving or coming out of the room without prior approval or instruction from hotel violates the Quarantine Order. The immediate consequences of such violation of the Quarantine Order is that you will be removed from the hotel and put into quarantine centre and with possible criminal prosecution to follow.

  7. What should confinees do when there is a fire or when the fire alarm is activated in a designated quarantine hotel?
    Each hotel has it’s own fire plan, assembly point and evacuation arrangements in case of fire. Confinees have to read the fire escape plan and relevant instructions provided by the designated quarantine hotel upon checking-in. When there is a fire or when the fire alarm is activated, confinees should stay calm, follow the guidelines laid down by the hotel and the instructions of hotel staff. A confinee would not be prosecuted for leaving the room of the designated quarantine hotel if it is due to fire evacuation.

  8. Can I arrange to deliver my personal belongings (e.g. dirty clothings) or important documents to any outsiders at the airport or designated hotel?
    No. As all your materials are regarded as potentially infectious, you are not allowed to deliver your personal belongings or documents to any outsiders (e.g. at the airport or designated hotel) during your quarantine period.

  9. Can the confinees be allowed to visit a critically ill relative or attend a funeral of relative whilst undertaking of quarantine?
    In very limited circumstances, permission for confinees to temporarily leave the place of quarantine may be granted by an authorised officer of DH to visit a relative who is critically ill or attend a funeral of a relative (for funeral arranged at funeral home or cemetery only). Supporting documents, including but not limited to, relationship proof, from the hospital on the patient’s latest condition, death certificate, etc. are required to support these kinds of requests. In assessing the request, consideration will be given to the public health risk, and if visiting a facility, the applicant should have sought the approval of the receiving facility (i.e. hospital or funeral home, etc.) beforehand. For crematoria managed by the Food and Environmental Hygiene Department, prior agreement of FEHD is not required but the application is still subject to DH's approval. Such applications should be submitted after the confinees’ arrival in Hong Kong.

    When DH receives an application and relevant proof from the confinee who wants to temporarily leave the place of quarantine to attend the funeral of his/her relatives, DH will contact the relevant funeral home to confirm that they approve the visit by the confinee. It is understood that funeral homes will also assess the potential risks of visits by people under quarantine in view of the latest development of the pandemic.

  10. Are visitors allowed to enter the hotel room undergoing quarantine?
    Beginning from 18 November 2020, unless with the permission of an authorized officer, the confinee must not allow any other person (except hotel staff) to enter the hotel room forquarantine. Violating Quarantine Orders is a criminal offence and offenders are subject to a maximum imprisonment of six months and a fine of $25,000.

  11. Can I share a hotel room with my family members or friends?
    If you and your family members or friends are taking the same flight to Hong Kong, you can choose to share a room with them. However, travellers should be aware of the related health risk. In fact, the more people you share a room with, and the more diverse of their backgrounds, the higher your risk of getting and spreading COVID-19, if anyone of you later test positive of COVID-19. The decision of room sharing lies with the traveller, hotel regulation (if any) and subject to any relevant requirement under Prevention and Control of Disease (Prohibition on Group Gathering) Regulation (if applicable). Beginning from 18 November 2020, unless with the permission of an authorized officer, the confinee must not allow any other person (except hotel staff) to enter the hotel room undergoing quarantine. Breaking Quarantine Orders is a criminal offence and offenders are subject to a maximum imprisonment of six months and a fine of $25,000.

  12. What should the hotel do if a quarantine guest is tested positive during his/her stay in the hotel?
    If a person under quarantine is tested positive during his/her stay in the hotel, the Government will arrange to admit that person to hospital as soon as possible for treatment. His/her close contacts will also be transferred to quarantine centres. The hotel room in which he/she has stayed will also be disinfected properly. The disinfection cost would be borne by the Government. Hotels should not charge quarantine guests related fees.

  13. Can I get off the designated coach during the journey to the designated quarantine hotel I have booked?
    No. There will be staff on each coach ensuring your arrival at the designated quarantine hotel you have booked. If you disembark from the coach before arriving at the hotel, you will be in breach of the quarantine order and be subject to a maximum fine of $25,000 and imprisonment for six months.

  14. Can the confinees leave the room in the designated hotel?
    The confinee must observe the Quarantine Order and stay inside the hotel room at a Designated Quarantine Hotel to undergo compulsory quarantine (until 11:59 pm on the last day). Leaving the room and visitation without prior authorisation is not allowed. It is strictly NOT allowed to receive meal delivery at the hotel concierge or restaurants. The confinee must call hotel receptionist in advance for arranging check out time. He/She must NOT walk out of room or use lifts without hotel arrangement. A confinee who has left the hotel room without permission will be prosecuted.

    The Government will ensure that the confines are staying at the designated hotels by spot checks and telephone calls, etc. The Government has also arranged a dedicated team to inspect the designated hotels. CCTV records kept by hotels may be used for prosecution purpose.

  15. Can I change to another designated quarantine hotel during the compulsory quarantine period if I am not satisfied with the setting of the hotel at which I am staying?
    No. You are not allowed to change the quarantine location during the compulsory quarantine period for infection control considerations. Unless under very exceptional circumstances, the Department of Health generally will not approve such a request.

  16. Can I change to another room in the same designated quarantine hotel during the compulsory quarantine period if I am not satisfied with the room in which I am staying?
    No. You are not allowed to change the quarantine location during the compulsory quarantine period for infection control considerations. Unless under very exceptional circumstances, the Department of Health generally will not approve such a request.

  17. During the stay at hotels, can applications be made to change the quarantine places from hotel to home?
    One of the requirements of the Regulation is that the relevant traveller has a confirmation in English or Chinese of room reservation in a hotel in Hong Kong. The relevant travellers who fail to produce the relevant specified documents will be refused to board the flight. Persons put under compulsory quarantine are required to comply with the compulsory quarantine requirements. Unless with the permission of an authorized officer, you shall confine yourself to the place of quarantine and are prohibited from leaving Hong Kong.

    In order to minimise the potential spread of COVID-19 from the confinee to the community, request to change the place of quarantine from hotel to home will not be granted unless in very exceptional circumstances.

    Consideration will only be given to a request on the basis of significant medical conditions, i.e. convincing medical justification, to the satisfaction of the authorised officer, that home quarantine rather than hotel quarantine is essential for the health of the confinee. Supporting document, including but not limited to, a recent report from a local medical specialist in the concerned field, is required for the application. Each request will be assessed based on individual merits.

    In assessing such request, DH will consider the public health risk; whether the person is showing symptoms of COVID-19; whether the medical justification to support being quarantined at home instead of at a hotel is convincing; whether the person will be released into an environment where a highly vulnerable person may be a close contact; and whether other household members (who are not home confinees) are willing to be quarantined with the person at home for the rest of the quarantine period in accordance with the quarantine order, etc.

    The confinee under quarantine and the household member(s) staying at the same home location must sign an undertaking. If the confinee or other household member(s) violate(s) the terms of the undertaking, the confinee will have to be put under quarantine in a quarantine centre. DH may also take relevant legal actions corresponding to the relevant violations.

    Such applications should only be submitted after confinees’ arrival in Hong Kong.

  18. Can an inbound traveller who have visited specified places (Cap. 599H) conduct quarantine at home?
    No. Under Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H), a relevant inbound traveller must provide a confirmation in Chinese or English of room reservation in a hotel in Hong Kong. The inbound travellers concerned who fail to produce the relevant specified documents will be refused to board the flight.

  19. How many rooms have been planned at the designated quarantine hotels in total for the fourth cycle? Is it possible that I cannot make the room booking?
    Under the fourth cycle of the Designated Hotel Scheme, there are about 10,700 rooms available in the designated quarantine hotels for receiving persons arriving Hong Kong who are required to undergo compulsory quarantine. If the occupancy rate of the rooms at these hotels reach a certain level, the Government will consider reserving more rooms in the designated quarantine hotels to ensure that there will be sufficient hotel rooms for booking by persons who return to Hong Kong.

  20. If the most affordable rooms of a designated quarantine hotel are fully booked, am I entitled to make reservation for a room of a higher class at a cheaper price?
    Please consider choosing another designated quarantine hotel if your preferred hotel has been fully booked.

  21. Can designated quarantine hotels require me to check out during my compulsory quarantine period?
    No. Designated quarantine hotels have the responsibility to ensure that persons subject to quarantine order will stay in their rooms as the place of quarantine. In other words, the hotels cannot require you to check out during the quarantine period.

  22. If, due to delay of my flight, I arrive in Hong Kong one day behind the schedule, do I need to bear the room cost for the extra night?
    The quarantine period should be counted from the actual date of arrival in Hong Kong. Therefore, your compulsory quarantine period will automatically be pushed back by a day, and you have to bear any additional costs on room booking.

  23. Can the confinees be allowed to deliver gifts or documents, etc. to their relatives/friends?
    No. Delivery or bringing items out from the confinees’ rooms is prohibited from infection control perspective so as to reduce the risk of infection and the risk of community transmission.

  24. What if I have other questions on the arrangements of the Designated Hotel Scheme?
    For enquiries, please call hotline at 2125 1122.

For parents and caretakers (other than exempted persons)

  1. Can an inbound traveller aged under 18 stay in the designated quarantine hotel by himself/ herself?
    This is subject to the policy of each designated quarantine hotel. For details, please refer to the information provided in “List of Designated Hotels” on this website.

  2. If an inbound traveller is a minor, can his/her family member or caretaker share a hotel room together?
    In general, hotels in Hong Kong only allow minors under 16 years old (18 years old for some hotels) to stay if they are accompanied by an adult. In response to the latest pandemic situation of COVID-19 and to minimise the risk of disease transmission from the confinee to the accompanying adult, some hotels have adopted a flexible arrangement for allowing minors aged under 18 years old to stay in the hotel by themselves. Since these minors come from specified places, the accompanying adult may be exposed to higher risk of infection.

    For minors subject to quarantine order, prior approval must be obtained from DH if they require an accompanying adult. The accompanying person can apply for conditional approval from DH before the arrival of the minor, the completed application form should be returned to DH by email to caretaker_apply@dh.gov.hk. Application could also be made after the minor’s arrival at Hong Kong and his/her obtaining the quarantine order, the accompanying person can call the 24-hour hotline provided on the quarantine order to submit an application. The accompanying adult and the inbound traveller have to be quarantined in the same hotel room and will not be allowed to leave until the end of the quarantine period. For detailed arrangements, please enquire with the hotels or DH.

    As a preventive measure, the accompanying adult is required to stay together with the minor in the same hotel room (including inter-connecting room) until the end of quarantine period without leaving for the purpose of quarantine in order to minimise the possible risk of community transmission. In addition, a free combined nasal and throat swab test will also be offered to the caretaker on Day 12 and Day 19 of the quarantine period.

  3. For confinees(including minors) with special needs, are their caretakers allowed to enter the hotel room during the quarantine period?
    In order to minimise the potential spread of COVID-19 from the confinee to the community, without the permission of an authorized officer, the caretaker is not allowed to enter the hotel room that the confinee stays.

    If confinees have the need to replenish goods or food, their friends, family members or hotel staff can place them outside the guestrooms for the confinees to pick up without face-to-face contact. (Note: If confines in Designated Quarantine Hotels have the need to replenish goods or food, they may enquire with the hotel regarding relevant policy and arrangements.)

    For inbound travellers with special needs who are subject to quarantine order, prior approval must be obtained from DH if they require an accompanying caretaker. The inbound traveller can submit the justifications and apply for conditional approval from the DH in advance. The completed application form should be returned to DH by email to caretaker_apply@dh.gov.hk. Application could also be made upon arrival at Hong Kong and obtained the quarantine order, the inbound traveller can call the 24-hour hotline provided on the quarantine order to submit an application. The caretaker and the inbound traveller have to be quarantined in the same hotel room and are not allowed to leave until the end of the quarantine period. For detailed arrangements, please enquire with the hotels or DH.

    Since these confinees come from specified places, in order to minimize the possible risk of infection or community transmission, only one caretaker will be allowed to enter and stay with the confinee in hotel room together until the end of quarantine period. In general, no other caretaker could enter the concerned hotel room and the caretaker shall not be changed during the quarantine period.

  4. For minors or confinees with special needs who are undergoing quarantine in hotel room, are their family members or caretakers be allowed to change or enter the room during the quarantine period?
    In order to minimize the possible risk of infection or community transmission, only one caretaker will be allowed to enter and stay with the confinee in hotel room together until the end of quarantine period. During this period, no other caretaker could enter the concerned hotel room. In general, caretaker shall not be changed during the period of quarantine.

  5. Do the family member or caretaker need to liaise with DH in advance on the practical arrangements for the minors to stay in the hotels?
    The relevant persons should directly contact and discuss with the hotels concerned in advance on the detailed accommodation arrangements.

  6. What will be the quarantine arrangement for adult caretakers who have completed the vaccination requirement returning to Hong Kong with a child who has no vaccination?
    Based on the "vaccine bubble" concept and the risk levels, the Government further shortens the compulsory quarantine periods suitably for persons arriving at Hong Kong from overseas places, who have not stayed in extremely high-risk or very high-risk places, and who have completed their vaccination course.

    Both of them are subject to the latest quarantine and testing arrangements. If the adult caretaker satisfies the criteria to shorten the compulsory quarantine period, he may apply to become a caretaker and continue to stay in the hotel room until the quarantine period of the child ends. Alternatively, another caretaker may also be arranged (Remark).

    Remark: For inbound travellers with special needs who are subject to quarantine order, prior approval must be obtained from DH if they require an accompanying caretaker. The inbound traveller can submit the justifications and apply for conditional approval from the DH in advance. The completed application form should be returned to DH by email to caretaker_apply@dh.gov.hk. Application could also be made upon arrival at Hong Kong and obtained the quarantine order, the inbound traveller can call the 24-hour hotline provided on the quarantine order to submit an application. The caretaker and the inbound traveller have to be quarantined in the same hotel room and are not allowed to leave until the end of the quarantine period. For detailed arrangements, please enquire with the hotels or DH.

  7. I will accompany my children who will be staying at a designated quarantine hotel for compulsory quarantine. Can I join my children at the airport and commute with them to the hotel by the designated transportation?
    No. The accompanying parent or caretaker, after obtaining approval from the Department of Health, has to arrange his/ her own transport to the designated quarantine hotel to join the concerned persons for compulsory quarantine in the same hotel room.

  8. Is there any breastfeeding advice during quarantine?
    The Department of Health (DH) is committed to protecting, promoting and supporting breastfeeding. Mothers with suspected or confirmed COVID-19 may desire to continue breastfeeding their child, and DH strives to support them during quarantine. For detailed advice, please refer to this document.

  9. What if I have other questions on the arrangements of the Designated Hotel Scheme?
    For enquiries, please call hotline at 2125 1122.

For the general public

  1. What are designated quarantine hotels? Which hotels have been so designated?
    To further reduce the chance of cross-infection between guests undergoing quarantine and other local guests, the Government requires that all persons arriving at Hong Kong (either via the airport or land boundary control points) who have stayed in regions or countries outside Mainland China and Macau on the day of arrival at Hong Kong or during the specified duration before that day as well as certain specified exempted persons have to undergo compulsory quarantine in the designated quarantine hotels. Without any symptoms of COVID-19, these persons are neither confirmed nor suspected patients nor close contacts of confirmed cases. Moreover, they have taken test at the airport and have been tested negative before going to the designated quarantine hotels.

    Designated quarantine hotels can only receive the aforementioned returnees who are required to undergo compulsory quarantine. Please refer to the “List of Designated Hotels” on this website.

  2. What are the criteria for choosing designated quarantine hotels?
    In choosing suitable hotels as the designated quarantine hotels, the Government will primarily consider whether the design, facilities, and operations of the hotels meet the Government’s infection control requirements. At the same time, the Government will also take into account factors including the location of the hotels, room rate and the number of rooms to be offered by the hotels, etc.

  3. What are the requirements set by the Government for designated quarantine hotels? Do hotel staff have adequate hygiene and infection control knowledge to cater for the needs of the guests under quarantine?
    Qualified designated quarantine hotels must pass the inspection conducted by the Department of Health and other relevant departments, including the Electrical and Mechanical Services Department and the Buildings Department, to ensure that the design, facilities, and operations of the hotels meet the Government’s infection control requirements. At the same time, the hotel operators must comply with the infection control guidelines issued by the Department of Health, and must ensure that their staff have received training to comply with such guidelines.

    Also, in accordance with the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F), the Secretary for Food and Health can exercise her powers to give directions to the designated quarantine hotels, including requiring the hotels to accept room bookings by guests under quarantine orders only; disallowing access by members of the public to the hotel area other than the lobby and car park, which should be properly segregated; and taking all reasonable procedures to ensure that persons undergoing quarantine will not leave their rooms during the quarantine period, etc. The Government will arrange dedicated staff to patrol and inspect the designated quarantine hotels to ensure their compliance with the relevant requirements imposed by the Government.

  4. Has the Government consulted the local community and members of the public on the choice of the designated hotels?
    In selecting hotels as designated quarantine hotels, the Government has considered a number of factors, including the location of the hotels etc.

  5. How does the Government ensure that the persons undergoing quarantine and the designated quarantine hotels comply with the relevant arrangements and requirements regarding the compulsory quarantine? Will there be any punishment for the hotels should the guests breach any of the requirements (e.g. leaving the guest room or the hotel premises without the knowledge of the hotel)?
    Designated quarantine hotels’ operations should meet the Government’s requirements and must ensure that the persons under quarantine abide by the quarantine requirements. The Government will conduct inspection on the designated quarantine hotels to ensure their compliance with the relevant requirements. Consideration will be given to removing the hotel from the list of Designated Quarantine Hotels if the hotel frequently violates or breaches the relevant regulations.

    Also, in accordance with the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F), the Secretary for Food and Health can exercise her powers to give directions to the designated quarantine hotels (including requiring hotels to accept room bookings by guests under quarantine orders only and to take all reasonable procedures to ensure that the persons under quarantine will not leave their rooms during the quarantine period, etc.). Hotel operators who contravene the relevant directions under section 9(2) of Cap. 599F shall be guilty of an offence. Offenders are subject to a maximum fine at Level 5 and imprisonment for six months.

  6. Will designated quarantine hotels increase the risk of infection in the vicinity of the community?
    To further reduce the chance of cross-infection between guests undergoing quarantine and other local guests, the Government has put in place measures to mandate travellers as well as certain specified exempted persons arriving in Hong Kong from regions or countries outside Mainland China and Macau to undergo compulsory quarantine under the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H). Without any symptoms of COVID-19, these persons are neither confirmed nor suspected patients nor close contacts of confirmed cases. Moreover, they have taken test at the airport and have been tested negative before going to the designated quarantine hotels.

    The Government will provide designated transportation to take persons subject to quarantine order from the airport to designated quarantine hotels, so as to minimise such persons’ contact with the community. In addition, to safeguard public health, the design, facilities and operations of these designated hotels should have satisfied the Government’s requirements. The hotels are required to comply with the infection control guidelines by implementing proper measures, which include:
    • Designated quarantine hotels can only receive persons who have to undergo compulsory quarantine, and they must disallow access by members of the public to any part of the hotel premises (except for lobby and car park, etc. which should be properly segregated); and
    • Unless with the written permission of an authorised officer, persons undergoing quarantine must stay in their rooms as place of quarantine and visitation by other persons is not allowed.