Come2hk – Travel Scheme for non-Hong Kong Residents Coming from Guangdong Province or Macao to Hong Kong without being subject to quarantine under the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (Cap. 599C) (Come2hk Scheme)

Come2hk Scheme -
Non-Hong Kong Residents Coming from Guangdong Province or Macao to Hong Kong without being subject to quarantine
來港易計劃 — 非香港居民從廣東省或澳門來港豁免檢疫計劃



Introduction

  • Pursuant to section 12 and 12A of the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (the Regulation) (Cap. 599C), the Secretary for Food and Health would specify Guangdong Province and Macao as Category 2 specified places in China and conditions for the purpose of section 12(2) of the Regulation with effect from 15 September 2021.

  • This Scheme aims to facilitate non-Hong Kong residents who, have not stayed in places other than Hong Kong, Guangdong Province or Macao, and any area being designated as at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme* in the past 14 days# prior to and upon the day of arrival in Hong Kong; to apply for a quota for entering Hong Kong via the online booking system for the Come2hk Scheme. Non-Hong Kong residents who have reserved a quota must come to Hong Kong on the date and via the boundary control point as specified in the booking, with the proof of a valid negative nucleic acid test result which is obtained within 3 days prior to, or on the day of his/her entry into Hong Kong, with which he/she would be exempted compulsory quarantine requirement when coming to Hong Kong from 15 September 2021 onwards.

    #The day of arrival at Hong Kong and the 14 days before that day do not include the period during which a person is undergoing compulsory quarantine in Guangdong Province or Macao under the respective prevailing requirement of that place. For example, for a person who arrives in Guangdong Province and completes compulsory quarantine on 14 September 2021, the day of arrival at Hong Kong and the 14 days before that day would only count from 15 September 2021 after the completion of compulsory quarantine in Guangdong.

    *Please refer to this link for the list of at-risk places that are temporarily inapplicable under the Return2hk Scheme / Come2hk Scheme

    Points to note:
    • Hong Kong residents who are now in Guangdong Province and Macao and planning to return to Hong Kong should pay attention to the outbreak risk level of their current location and of the places they have been to recently.
    • Important: Travellers who have stayed in Group A specified places on the day of arrival and the 21 days before the arrival date as specified by Secretary of Food and Health pursuant to Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H), will be subject to quarantine requirement under the relevant ordinances, including to undergo compulsory quarantine at a designated quarantine hotel for 21 days, though they have fulfilled the specified conditions under the Come2hk Scheme. For details, please visit relevant webpage.

Online reservation before coming to Hong Kong

  • The details of quotas and designated boundary control points are as follows:
    • Coming to Hong Kong via Shenzhen Bay Control Point: 1000 quotas per day
    • Coming to Hong Kong via Hong Kong-Zhuhai-Macao Bridge Hong Kong Port: 1000 quotas per day
  • Any non-Hong Kong residents who are aged 18 or above and hold valid travel documents (e.g. exit-entry permit for travelling to and from Hong Kong and Macao, permit for proceeding to Hong Kong and Macao, Macao SAR identity card, other passport or travel document) and endorsements/visas/entry permits for entry into Hong Kong may use the online booking system for the Come2hk Scheme to apply for a quota for a specific date and boundary control point.
  • The applicant is required to provide his/her personal information including name, gender, date of birth, the number of the valid travel document for entry into Hong Kong, and a mobile phone number which can receive SMS in Mainland or Macao. In the same application, he/she may also apply for the quota for 3 accompanying non-Hong Kong residents (e.g. minors aged below 18) at most by providing their personal information required.
  • Starting from 00:00 hrs of 15 September 2021, the online booking system accepts bookings 24/7. Subsequently, quotas for the next cycle will be open for booking every Wednesday at 00:00hrs.
  • Applicants are required to specify the intended date of arrival in Hong Kong and the boundary control point for entering Hong Kong (i.e. Shenzhen Bay Control Point or Hong Kong-Zhuhai-Macao Bridge Hong Kong Port) in the booking system.
  • Quotas will be allocated on a first-come-first-served basis. They are non-transferable and will expire after the holders of the quota have entered Hong Kong, or after the appointment date. If necessary (e.g. the applicants are unable to come to Hong Kong as scheduled due to unforeseeable circumstances after a booking has been made), the applicants will have to make another quota application using the booking system.

    Points to note:
    • Non-Hong Kong residents who have reserved a quota must come to Hong Kong on the date and via the boundary control point as specified in the booking. They should also fulfill all the specified conditions under section 12(2) of the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (the Regulation). Otherwise, they may still be subject to compulsory quarantine upon arrival in Hong Kong.
    • Non-Hong Kong residents without a quota will be regarded as not having met all the specified conditions under section 12(2) of the Regulation. If they continue their trips to Hong Kong, they will be subject to compulsory quarantine upon arrival.
    • For non-Hong Kong residents not using the Come2hk Scheme to come to Hong Kong, or those who have stayed in Group A specified places classified by the Secretary for Food and Health pursuant to the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H) during the 15 - 21 days prior to arrival in Hong Kong, if the allowed periods of stay in their visas/endorsements/entry permits are shorter than the compulsory quarantine periods, they will be denied entry into Hong Kong.
    • According to the Immigration Ordinance (Cap.115), any person visiting Hong Kong must be subject to immigration clearance. Except for those persons who have the rights of abode or rights to land in Hong Kong, other passengers must meet the general entry requirements and obtain permissions from staff of the Immigration Department before they can enter Hong Kong.

    • Important: Non-Hong Kong resident who plans to come to Hong Kong under this Scheme should ensure he/she holds the valid travel documents and meet the immigration requirements to enter Hong Kong. They will be subject to the compulsory quarantine arrangements of Guangdong Province or Macao if they are denied entry upon their arrivals at the boundary control points in Hong Kong and subsequently return to the two places.

Arrangement for taking COVID-19 test

  • Non-Hong Kong residents with a quota should allow sufficient time for taking a COVID-19 (RT-PCR) nucleic acid test (“RT-PCR nucleic acid test”) in one of the medical testing institutions mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao. The sample should be taken from the person concerned within 3 days prior to, or on the day of his/her entry into Hong Kong so that he/she can present the proof of a valid negative nucleic acid test result upon arrival in Hong Kong. The negative test result is valid for 3 days after the day of sample collection. For example, if a traveller takes the test on 19 September 2021, the test result will be valid until 22 September 2021.
  • The lists of medical institutions that are mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao are as follows:
    1. Medical testing institutions in Guangdong Province
      1. All medical testing institutions in Guangdong Province that can upload negative RT-PCR nucleic acid test results to “Yuekang code” (粵康碼) system;
        or
      2. The medical testing institutions in Guangdong Province that are recognised by the National Health Commission and can be accessed on nucleic acid testing organisation enquiry(「核酸檢測機構查詢」)function via State Council Mini Portal(「國務院客戶端」小程序), or that are listed on its official website (http://bmfw.www.gov.cn/hsjcjgcx/index.html)(See the below pictures).
        Nucleic acid testing organisation enquiry function of State Council Mini Portal

        Nucleic acid testing organisation enquiry function of State Council Mini Portal
        Choose “Guangdong Province”, and then “Search”
        Choose “Guangdong Province”, and then “Search”
        Alternatively, scan this code in We-chat to enter nucleic acid testing organisation enquiry function

        Alternatively, scan this code in We-chat to enter nucleic acid testing organisation enquiry function
    2. Medical or testing institutions in Macao
      https://www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories_MO.pdf
    3. Medical or testing institutions in Hong Kong
      https://www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories.pdf
  • Upon their entry into Hong Kong, non-Hong Kong residents with a quota must present a valid proof of negative result of RT-PCR nucleic acid test issued by one of the recognised medical institutions mentioned above.

Entry procedures

  • A non-Hong Kong resident who holds a quota must come to Hong Kong on the date and via the boundary control point as specified in the booking.
  • He/she is required to present the following documents upon entry into Hong Kong:
    1. The valid travel documents (e.g. exit-entry permit for travelling to and from Hong Kong and Macao, permit for proceeding to Hong Kong and Macao, Macao SAR identity card, other passport or travel document) used for online booking and endorsements/visas/entry permits;
    2. The confirmation of a successful booking (i.e. an electronic copy or a printout of the booking confirmation page); and
    3. The proof of a valid negative RT-PCR nucleic acid test result. Within 24 hours before setting off, the non-Hong Kong resident is required to transmit the valid negative RT-PCR nucleic acid test result and the same document number used for booking a quota to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼) (depending on the place of departure) (as regards the procedures for code conversion, please refer to the section below on “Electronic health declaration system of the Department of Health”). He/she is also advised to bring along the negative test result report for verification (although both an electronic copy or paper report are acceptable, an electronic copy is preferred as it will shorten the time for the clearance process). The persons who cannot complete code conversion must bring a paper report of the negative COVID-19 nucleic acid test result and present it for officers’ checking upon the arrival in Hong Kong.

Electronic health declaration system of the Department of Health

  • Non-Hong Kong resident should, before his/her arrival at the designated boundary control point, have transmitted his/her valid negative RT-PCR nucleic acid test result and the same travel document number used for booking a quota to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼) (depending on the place of departure). To shorten the time for the clearance process, he/she should also fill in all other required information to complete the electronic health declaration in advance.
  • Please click for the steps to transmit the valid negative RT-PCR nucleic acid test result to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼).

    Points to note:
    • To expedite the clearance process, non-Hong Kong residents in Guangdong Province or Macao with a quota are strongly advised to transmit the valid negative RT-PCR nucleic acid test result and the same travel document number used for booking a quota to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼) and to fill in other required information within 24 hours before setting off (best done before arriving at the control points in Guangdong Province or Macao), so as to obtain the QR code of the Department of Health electronic health declaration system for entry into Hong Kong.
    • Non-Hong Kong residents who have a quota, and can fulfil all the specified conditions, will be issued a Come2hk “Green” QR code after they have transmitted the valid negative RT-PCR nucleic acid test result and the same travel document number used for booking a quota to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼) and completed the electronic health declaration form. The Come2hk “Green” QR code will facilitate easy identification by the officers at the designated boundary control points. A dedicated channel will be set up at both the Shenzhen Bay Control Point and Hong Kong-Zhuhai-Macao Bridge Hong Kong Port for the use of travellers with Come2hk “Green” QR code.
    • All non-Hong Kong residents coming to Hong Kong via land boundary control points must conduct a RT-PCR nucleic acid test in one of the medical institutions mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao. Otherwise, the non-Hong Kong residents, even with a quota, will be subject to compulsory quarantine upon arrival due to failing to fulfil all the specified conditions for the Come2hk Scheme.

    Green “Yuekang Code”
    Green “Macao health code”


    Points to note:
    • If a traveller receives a Come2hk “Pink” QR code upon submission of his/her electronic health declaration form, it means that he/she has yet to fulfil all the specified conditions. For example:
      1. The traveller does not hold a quota for the date of entry, or for the boundary control point being used;
      2. The traveller does not fill the same information in the electronic health declaration form as that in the application of a quota;
      3. The traveller has been to places other than Hong Kong, Guangdong Province or Macao, or to any places which are being designated as at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme * in the past 14 days# prior to his/her entry into Hong Kong;
      4. The traveller cannot present a proof of valid negative RT-PCR nucleic acid test result;
      5. The test result is not issued by a medical institution mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao; or
      6. The traveller has not yet transmitted his/her valid negative RT-PCR nucleic acid test result and the same travel document number used for booking a quota to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼).
    • Save for scenario 6 and where the traveller concerned is able to present the paper copy of the negative RT-PCR nucleic acid test report issued by one of the medical institutions mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao, in other cases the travellers will still be subject to compulsory quarantine upon their entry into Hong Kong.

    • #The day of arrival at Hong Kong and the 14 days before that day do not include the period where a person is undergoing compulsory quarantine in Guangdong Province or Macao under the respective prevailing requirement in that place. For example, for a person who arrives in Guangdong Province and completes compulsory quarantine on 14 September 2021, the day of arrival at Hong Kong and the 14 days before that day would only count from 15 September 2021 after the completion of compulsory quarantine in Guangdong.

      *Please refer to this link for the list of at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme

    Pink “Yuekang Code”
    Pink “Macao health code”

Passenger clearance services at designated boundary control points

Boundary control points Operating hours
Shenzhen Bay Control Point
- All passenger immigration clearance services
From 10am to 10pm daily
Hong Kong-Zhuhai-Macao Bridge Hong Kong Port
- Passenger immigration clearance service at the Passenger Clearance Building
- Clearance service for private cars

From 10am to 8pm daily
From 6am to 10pm daily

Public transport services

  • With respect to the operating hours of the passenger immigration clearance services of the two designated boundary control points, non-Hong Kong residents coming to Hong Kong under the Scheme can make use of the following public transport services:
    1. Hong Kong-Zhuhai-Macao Bridge (HZMB) shuttle bus (Gold Bus)
      • The basic service headway of Gold Bus services from Macao to Hong Kong is about 2 hours with 6 trips daily, whereas that from Zhuhai Ports is about 1 hour with 10 trips daily. Subject to passenger demand, the operator will strengthen the services when necessary.
      • Attention: Under the epidemic prevention and control measures, all passengers taking Gold Bus must purchase tickets and reserve seats in advance through the Gold Bus online platform to secure scheduled boarding to Hong Kong (Gold Bus website: http://www.hzmbus.com/; Weixin official account: 港珠澳大橋穿梭巴士 or WeChat ID: hzmbus). No tickets are sold on site at the ports. Passengers may contact the operator (hotline: 3753 3888) for enquiry about the departure times and ticketing details.
    2. Local public transport services at the Shenzhen Bay Control Point and HZMB Hong Kong Port
      • Franchised bus routes currently serving the two designated boundary control points remain in operation, with the following service arrangement:
        Shenzhen Bay Control Point (SBP)
        Franchised Bus Routes Headway
        New Lantao Bus Route No. B2
        (To Yuen Long Station)
        Basic headway of 60 minutes.
        New Lantao Bus Route No. B2P
        (To Tin Shui Wai (Tin Tsz Estate))
        Citybus Route No. B3X
        (To Tuen Mun Town Centre)
        Basic headway of 30 minutes.
        Hong Kong-Zhuhai-Macao-Bridge (HZMB) Hong Kong Port (HKP)
        Franchised Bus Routes Headway
        Citybus Route No. B5
        (To Sunny Bay)
        Basic headway of 60 minutes.
        New Lantao Bus Route No. B6
        (To Tung Chung (Mun Tung Estate))
        Other Airport Bus “A” Routes traveling via HZMB HKP An interval of 15-60 minutes, depending on the routes
      • Bus companies have arranged staff to provide assistance to passengers at the stopping points of the two designated boundary control points and may adjust the service level subject to passenger demand and resource availability. Passengers may enquire the timetable details of the bus routes concerned through the following enquiry hotlines or websites of the bus companies:
        Bus Companies Hotline Website
        Citybus 2873 0818 http://www.bravobus.com.hk
        New Lantao Bus 2984 9848 http://www.newlantaobus.com
        Long Win 2261 2791 http://www.lwb.hk
      • Taxi services at the two designated boundary control points are also maintained.

Health-monitoring Checklist and testing arrangements for arrivals

  • Non-Hong Kong residents who are coming to Hong Kong under the Scheme and can fulfil all the specified conditions should still exercise self-monitoring of their health conditions for at least 14 days after their entry into Hong Kong. They should observe the points listed in “The Health-monitoring Checklist for Inbound Travellers”. They should wear surgical masks at all times when going out, pay attention to their health conditions and record their body temperature twice a day in the Checklist. If they feel unwell, they should seek medical advice promptly and reveal their travel history to medical practitioners. If there is any concern about their symptoms, they may make a request to their doctors for taking a relevant virus test.
  • Arrivals can find “the Health-monitoring Checklist for Inbound Travellers” through the hyperlink under the QR code of the electronic health declaration.
  • Any non-Hong Kong resident coming to Hong Kong under the Come2hk Scheme must undergo testing on the 3rd, 5th, 9th, 12th, 16th and 19th day following the person’s arrival at Hong Kong if he/she is still in Hong Kong. Starting from 8 September 2021, arrivals in Hong Kong under the Scheme must undergo testing with professional swab sampling at a community testing centre (CTC) (https://www.communitytest.gov.hk/en/) or a recognised local medical testing institution so as to comply with the compulsory testing requirement. The test to be taken on the 19th day must be conducted in a CTC. Any enquiries on compulsory testing arrangements may be addressed to the hotline at 6275 6901 which operates from 9am to 6pm. Pursuant to the Prevention and Control of Disease (Compulsory Testing for Certain Persons) Regulation (Cap. 599J), the Government publishes in the Gazette a compulsory testing notice. According to the testing notice, relevant inbound travellers must undergo testing on specified days after arrival. Any person who fails to comply with the testing notice commits an offence and may be fined a fixed penalty of $5,000. The person would also be issued with a compulsory testing order requiring him/her to undergo testing within a specified time frame. Failure to comply with the order is an offence and the offender would be liable to a fine at level 4 ($25,000) and imprisonment for six months.

Re-entry into Guangdong Province or Macao

  • Attention: Non-Hong Kong residents coming to Hong Kong under the Scheme will still be subject to the prevailing quarantine arrangements of Guangdong Province or Macao (e.g. 14-day compulsory quarantine) when they subsequently leave Hong Kong for the two places, unless exemption has been granted to them separately. Non-Hong Kong residents who have come to Hong Kong under the Scheme and return to Guangdong Province or Macao subsequently should take note of the latest quarantine arrangements of Guangdong Province and Macao, and make necessary preparations.
  • Please refer to the contact information of relevant government departments in Guangdong Province and the Macao SAR for the latest quarantine arrangement or quarantine exemption details.
    .
    Department Telephone Website Address
    Shenzhen Office of Port of Entry and Exit of Shenzhen Municipal People’s Government (+86) 0755-83394325 http://ka.sz.gov.cn/ 10 Futian South Rd, Huanggang, Futian District, Shenzhen
    Macao Macao Centre for Disease Control and Prevention (+853) 2870 0800 (Infections disease hotline) https://www.ssm.gov.mo/apps1/PreventCOVID-19/ch.aspx#clg17458
    Email: info.cdc@ssm.gov.mo
    Alameda Dr. Carlos d Assumpção, n.º 335-341,Edf. "Hotline", 7 Andar, Macau

Enquiry

  • For enquiry about the Scheme, please call 3142 2330.

FAQs

  1. Who are eligible for applying for a quota under the Scheme?
    Any non-Hong Kong resident aged 18 or above who holds valid travel documents as well as endorsements/visas/entry permits and have not stayed in places other than Hong Kong, Guangdong Province or Macao, and to any places which are being designated as at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme * in the past 14 days# prior to or upon the day of arrival in Hong Kong can apply for a quota using the booking system of the Scheme. During the booking process, he/she would need to specify the date and the boundary control point for coming to Hong Kong. Applicants are required to provide their personal information including names, gender, dates of birth, the number of the valid travel documents (e.g. exit-entry permit for travelling to and from Hong Kong and Macao, permit for proceeding to Hong Kong and Macao, Macao SAR identity card, other passport or travel document) for entry into Hong Kong, and mobile phone numbers which can receive SMS in the Mainland or Macao. Applications for non-Hong Kong residents who are under 18 should be made on their behalf by their parents or guardians, and their personal information should be provided.

    # The day of arrival at Hong Kong and the 14 days before that day do not include the period during which a person is undergoing compulsory quarantine in Guangdong Province or Macao under the respective prevailing requirement of that place.

    *Please refer to this link for the list of at-risk places that are temporarily inapplicable under the Return2hk Scheme / Come2hk Scheme

  2. Will I be subject to compulsory quarantine if my proof of a valid negative RT-PCR nucleic test result is not issued by a medical institution mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao?
    Yes.

    Note: for medical institutions mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao, please refer to the above section on “Arrangement for taking COVID-19 Test”.

  3. If I receive a “Pink” QR code, does it mean that I will be subject to compulsory quarantine upon entry into Hong Kong?
    • If a traveller receives a “Pink” QR code upon submission of his/her electronic health declaration form, it means that he/she is unable to fulfil all the specified conditions, such as:
      1. The traveller does not hold a quota for the date of entry, or for the boundary control point being used;
      2. The traveller does not fill the same information in the electronic health declaration form as that in the application of a quota;
      3. The traveller has been to places other than Hong Kong, Guangdong Province or Macao, or to any places which are being designated as at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme * on or within 14 days# prior to his/her entry into Hong Kong;
      4. The traveller cannot present a proof of valid negative RT-PCR nucleic acid test result;
      5. The test result is not issued by a medical institution mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao; or
      6. The traveller has not yet transmitted his/her valid negative RT-PCR nucleic acid test result and the same document number used for booking a quota to the electronic health declaration system of the Department of Health through “Yuekang Code” (粵康碼) or “Macao health code” (澳康碼).
    • Save for scenario 6 and where the traveller concerned is able to present the paper copy of the negative RT-PCR nucleic acid test report issued by one of the medical institutions mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao, in other cases the travellers will still be subject to compulsory quarantine upon their entry into Hong Kong.

      #The day of arrival at Hong Kong and the 14 days before that day do not include the period during which a person is undergoing compulsory quarantine in Guangdong Province or Macao under the respective prevailing requirement of that place. For example, for a person who arrives at Guangdong and completes compulsory quarantine on 14 September 2021, “the day of arrival at Hong Kong and the 14 days before that day” would only count from 15 September 2021 after the completion of compulsory quarantine.

      *Please refer to this link for the list of at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme

  4. When eligible persons with a quota are coming to Hong Kong via the land boundary control points under the Scheme, what documents do they need to bring along?
    They have to present the following documents upon entry into Hong Kong:
    1. The valid travel documents used for online booking (e.g. exit-entry permit for travelling to and from Hong Kong and Macao, permit for proceeding to Hong Kong and Macao, Macao SAR identity card, other passport or travel document) and endorsements, visas, or entry permits;
    2. The confirmation of a successful booking (i.e. an electronic copy or a printout of the booking confirmation page); and
    3. Proof of a valid negative RT-PCR nucleic acid test result (an electronic copy or a paper report)

    Attention: Please refer to the above section on “Entry procedures”. Both electronic copies of a successful booking confirmation and a valid negative RT-PCR nucleic acid test report should be used as far as possible to shorten the time for clearance process.

  5. What is the validity period of the negative RT-PCR nucleic acid test result under the Scheme?
    The negative RT-PCR nucleic acid test result is valid for 3 days after the day of sample collection.
    Example: If a traveller takes the test at a recognised medical institution on 19 September 2021, the test result will be valid until 22 September 2021.
    The traveller should therefore come to Hong Kong with the test result on or before 22 September 2021. If he/she is entering Hong Kong on or after 23 September 2021 by presenting that testing result, he/she will still be subject to compulsory quarantine upon arrival as the test result has expired.

  6. Will I still be subject to compulsory quarantine upon entry into Hong Kong if I do not have a quota of the Come2hk Scheme, even though I have a proof of a valid negative RT-PCR nucleic acid test result?
    Yes. The system accepts booking 24/7. An applicant can make a booking on the day that he/she intends to travel to Hong Kong if there are still quotas left. That said, the applicant must make sure that he/she meets all the requirements under the Scheme.

  7. I have not been to places other than Guangdong Province or Macao on or within 14 days prior to arriving in Hong Kong. However, I have stayed in a place outside China during the period between 15-21 days before arriving in Hong Kong. Can I be exempted from the compulsory quarantine requirement when going to Hong Kong under the Come2hk Scheme? How to calculate the travel history?
    Travellers who have stayed in Group A specified places (i.e. High-risk places) on the day of arrival and the 21 days before the arrival date as specified by Secretary of Food and Health pursuant to Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H), will be subject to quarantine requirement, including to undergo compulsory quarantine at a designated quarantine hotel, though they have fulfilled the specified conditions under the Come2hk Scheme. For details, please visit:
    https://www.coronavirus.gov.hk/eng/high-risk-places.html

  8. How can I know whether the city I am currently located at is a place which is designated as at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme?
    You may refer to this link for the list of at-risk places that are temporarily inapplicable under the Return2hk / Come2hk Scheme .

  9. Which boundary control points can be used by eligible persons with a quota for entering Hong Kong?
    Eligible persons with a quota must come to Hong Kong on the date and via the boundary control point (i.e. Shenzhen Bay Control Point or Hong Kong-Zhuhai-Macao Bridge Hong Kong Port) specified in the booking. The respective operating hours of their passenger clearance services are as follows:
    Boundary control points Operating hours
    Shenzhen Bay Control Point
    - All passenger immigration clearance service
    From 10am to 10pm daily
    Hong Kong-Zhuhai-Macao Bridge Hong Kong Port
    - Passenger immigration clearance service at the Passenger Clearance Building
    - Clearance service for private cars

    From 10am to 8pm daily
    From 6am to 10pm daily

  10. Can visitors be exempted from compulsory quarantine upon Re-entry into Guangdong Province or Macao?
    No. Unless the non-Hong Kong resident has been exempted by Guangdong Province or Macao SAR separately, non-Hong Kong residents coming to Hong Kong under the Scheme will still be subject to the prevailing quarantine arrangements of Guangdong Province or Macao (e.g. 14-day compulsory quarantine) when they subsequently leave Hong Kong for the two places. Non-Hong Kong residents who have come to Hong Kong under the Scheme, and return to Guangdong Province or Macao subsequently, should take note of the latest quarantine arrangements of the two places (including compulsory quarantine requirements), and make necessary preparations.

    Please note:
    • For a non-Hong Kong resident not using the Come2hk Scheme to come to Hong Kong, or those who have stayed in Group A specified places specified by the Secretary for Food and Health pursuant to the Prevention and Control of Disease (Regulation of Cross-boundary Conveyances and Travellers) Regulation (Cap. 599H) during the 15 - 21 days prior to arrival in Hong Kong, if the allowed period of stay in his/her visa/endorsement/entry permit for entry into Hong Kong is shorter than the period of compulsory quarantine arrangements, he/she will be denied entry to Hong Kong.
    • Under the Immigration Ordinance (Cap.115), all visitors are subject to immigration clearance when entering Hong Kong. Unless a person who is eligible to enjoy the rights of abode or the rights to land in Hong Kong, other visitors must meet general immigration requirements, and obtain permissions from staff of the Immigration Department before they can enter Hong Kong.

    Important: Non-Hong Kong resident who plans to come to Hong Kong under this Scheme should ensure he/she holds the valid travel documents and meet the immigration requirements to enter Hong Kong. They will be subject to the compulsory quarantine arrangements of Guangdong Province or Macao if they are denied entry upon their arrivals at the boundary control points in Hong Kong and subsequently return to the two places.

  11. Is it absolutely necessary for non-Hong Kong residents who are under the same booking to come to Hong Kong at the same time?
    Non-Hong Kong residents who are under the same booking may come to Hong Kong separately. However, they must still come to Hong Kong on the date and via the boundary control point as specified in the booking.

  12. What should I do if I have forgotten or lost my booking reference number and cannot login to the system for enquiry or cancellation of appointment?
    You can call the hotline of the Come2hk Scheme (tel: +852 3142 2330) to inquire how to retrieve your booking reference number.

  13. Is it guaranteed that successful applicants under the Scheme can enter Hong Kong?
    No. You are still subject to the regulations of immigration clearance under the Immigration Ordinance (Cap.115). Except for those persons who have the rights of abode or the rights to land in Hong Kong, other visitors must meet the general immigrations requirements, and obtain permissions from staff of the Immigration Department before they can enter Hong Kong.

    Please also refer to Question 10.

Useful links

Come2hk Reservation system
https://www.quotabooking.gov.hk/nonresidents_cbt_booking/index_hk.jsp

Come2hk Reservation system
Medical or testing institutions recognised for undertaking RT-PCR nucleic acid test (applicable for coming to Hong Kong via land boundary control points)
Health Quarantine Arrangements on Inbound Travellers (including arrangement for travellers who do not come to Hong Kong through the Return2hk / Come2hk Scheme) https://www.coronavirus.gov.hk/eng/inbound-travel.html Operators of Public Transport Services